Privacy policy

Last Updated: 1 August 2026

At The Bedding Loft, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, create an account or contact us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Who We Are

The Bedding Loft operates this online store using the Shopify platform.

Throughout this policy, the terms "we", "us", and "our" refer to The Bedding Loft.

Shopify provides the secure ecommerce platform that allows us to sell our products and process your orders.

Information We Collect

Depending on how you use our website, we may collect the following information:

Contact Information

Name
Billing address
Delivery address
Email address
Telephone number

Order Information

Products purchased
Order history
Returns and exchanges
Payment confirmations

Payment Information

Payments are processed securely through our payment providers.

We do not store your full debit or credit card details.

Account Information

If you create an account with us, we may store:

Login details
Saved addresses
Wishlist items
Shopping preferences

Device Information

When you browse our website, we may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Website usage information
Cookies and similar technologies

How We Use Your Information

We only use your personal information where necessary to provide our services or where we have a lawful basis to do so.

We may use your information to:

Process and fulfil your orders
Arrange delivery
Process refunds and returns
Contact you regarding your order
Respond to enquiries
Improve our website and customer experience
Detect fraud and maintain website security
Comply with legal obligations

Where you have given your consent, we may also send marketing emails about new products, offers and promotions.

You can unsubscribe from marketing emails at any time using the link provided in every email.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember items in your shopping basket
Save your preferences
Improve website performance
Understand how visitors use our website
Provide relevant advertising where applicable

You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Shopify

Our website is powered by Shopify.

When you place an order or use our website, certain information is processed by Shopify to provide secure ecommerce services, including payment processing, fraud prevention and website functionality.

To learn more about how Shopify handles your personal information, please visit:

https://privacy.shopify.com

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

Shopify
Payment providers
Delivery companies
Website hosting providers
Customer support services
Marketing providers (where applicable)
Professional advisers
Legal or regulatory authorities where required by law

We never sell your personal information.

Marketing

If you choose to receive marketing communications, we may contact you by email with:

New product launches
Promotions
Seasonal collections
Special offers

You can withdraw your consent or unsubscribe at any time.

International Transfers

Some of the companies we work with, including Shopify, may process information outside the United Kingdom.

Where this happens, appropriate safeguards are used to protect your information in accordance with UK data protection laws.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

Fulfil your orders
Meet legal and tax obligations
Resolve disputes
Enforce our policies
Prevent fraud

Once information is no longer required, it is securely deleted or anonymised.

Your Rights

If you are located in the United Kingdom or European Economic Area, you have rights under data protection law.

These may include the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing
Object to processing
Withdraw consent where applicable
Request a copy of your data
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, simply contact us using the details below.

Security

We take the security of your information seriously.

Our website uses industry-standard security measures, including SSL encryption and secure payment processing.

However, no internet transmission can ever be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites, and we encourage you to read their own privacy policies before providing any personal information.