Shipping policy
Thank you for shopping with The Bedding Loft.
We aim to make the delivery process as smooth and straightforward as possible. This Shipping Policy explains how we process and deliver your orders.
Order Processing
Orders are processed as quickly as possible once payment has been successfully received.
Please note that processing times may vary depending on stock availability and supplier dispatch times.
Orders are processed during normal business days (Monday to Friday, excluding public holidays).
Delivery
We currently deliver to UK addresses.
Estimated delivery times will be displayed where possible, however these are provided as a guide only and are not guaranteed.
Once your order has been dispatched, you may receive tracking information where available.
Delivery Charges
Delivery charges are calculated at checkout.
We currently offer:
- Free UK delivery on orders over £50
- Standard delivery charges apply to orders below this value.
Delays
While we always aim to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:
- Courier delays
- Supplier delays
- Adverse weather
- Bank holidays
- Other unforeseen circumstances
If your order is significantly delayed, we'll do our best to keep you updated.
Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your order.
We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete delivery information provided at checkout.
Damaged or Missing Deliveries
If your order arrives damaged, incomplete or has not arrived within a reasonable time, please contact us as soon as possible.
Email:
Please include:
- Your order number
- A description of the issue
- Photographs where applicable
We'll investigate the issue and work with you to resolve it as quickly as possible.
Contact Us
If you have any questions about shipping or delivery, please contact:
The Bedding Loft