Terms of service

OVERVIEW

Welcome to The Bedding Loft. Throughout these Terms of Service, the terms “we,” “us” and “our” refer to The Bedding Loft.

The Bedding Loft operates this website and online store, including all related information, content, features, tools, products and services provided to you as a customer, collectively referred to as the “Services.” Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer these Services.

These Terms of Service, together with any policies referred to within them, explain the rights and responsibilities that apply when you access our website, use our Services or place an order with us.

Please read these Terms carefully, as they contain important information about your legal rights and include provisions relating to warranties and limitations of liability.

By accessing, browsing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

 

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age or are accessing the Services with the permission and supervision of a parent or legal guardian.

To use our Services, including browsing our website or purchasing products, you may be asked to provide information such as your name, email address, billing address, delivery address and payment details. You agree that all information you provide is accurate, current and complete, and that you are authorised to provide it.

If you create an account with us, you are responsible for maintaining the confidentiality of your account details and for all activity that takes place under your account. You must take reasonable steps to keep your login information secure.

You must not transfer, sell, assign or otherwise allow another person to use your account without our prior written permission.

 

SECTION 2 - OUR PRODUCTS

We make every effort to ensure that the descriptions, specifications and images of our products are accurate and up to date.

However, colours and product appearance may vary slightly depending on your device, screen settings or lighting conditions. In addition, pattern placement, fabric texture and natural variations may differ slightly between production batches.

While we strive to represent our products as accurately as possible, we cannot guarantee that the appearance of a product on your screen will exactly match the item you receive.

All product descriptions, specifications and prices are subject to change without notice. We reserve the right to amend or discontinue any product at any time and may limit the quantity of products available for purchase by any customer, order or geographic location where necessary.

 

SECTION 3 - ORDERS

When you place an order with The Bedding Loft, you are making an offer to purchase the products in your basket.

All orders are subject to acceptance and availability. We reserve the right to accept, decline or cancel any order at our discretion, including where a product is unavailable, a pricing error has occurred, payment cannot be authorised, or we suspect fraudulent or unauthorised activity.

Your order is only accepted once it has been confirmed and payment has been successfully received and processed.

Please review your order carefully before completing your purchase, as we may not be able to accommodate cancellation requests once an order has been accepted or processed for dispatch.

If we are unable to fulfil your order, or if we need to amend or cancel it for any reason, we will contact you using the email address, telephone number or other contact details provided when your order was placed.

Returns, refunds and exchanges are subject to our Returns & Refunds Policy.

By placing an order, you confirm that the products are being purchased for your personal or household use and not for commercial resale or export.

 

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are shown in Pounds Sterling (£ GBP).

Prices, discounts and promotional offers may change without notice. The price you pay will be the price displayed at the time your order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, all prices include VAT where applicable. Delivery charges, where applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, we may run promotions or special offers that are subject to their own terms and conditions. Where a promotion has separate terms, those terms will take precedence over these Terms of Service.

You agree to provide accurate, complete and up-to-date billing, delivery and payment information for all orders placed with us. If your information changes, you are responsible for updating it promptly so we can process your order and contact you if required.

By placing an order, you confirm that you are authorised to use the chosen payment method and that sufficient funds are available to complete the purchase.

 

SECTION 5 - SHIPPING AND DELIVERY

We aim to dispatch and deliver all orders as quickly as possible. Any delivery times quoted on our website are estimates only and are not guaranteed.

While we work closely with our suppliers and delivery partners to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including courier delays, adverse weather conditions, supplier issues or other unforeseen events.

Delivery charges, estimated delivery times and any applicable restrictions will be displayed during checkout and are also available in our Shipping Policy.

Risk in the goods passes to you upon successful delivery to the delivery address provided when placing your order.


SECTION 6 - INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to text, images, graphics, logos, branding, product descriptions, website design, layouts, videos and other materials, is owned by or licensed to The Bedding Loft and is protected by applicable copyright, trademark and other intellectual property laws.

You may use our website and its content for your personal, non-commercial use only. You must not reproduce, copy, distribute, modify, publish, display, transmit or otherwise use any content from our website without our prior written permission.

Nothing in these Terms grants you any licence or right to use any copyright, trademark or other intellectual property belonging to The Bedding Loft, Shopify or any third party unless expressly stated.

The name The Bedding Loft, together with our logos, branding, designs and other identifying marks, are the intellectual property of The Bedding Loft or are used under licence where applicable. Shopify's name and logo are trademarks of Shopify Inc. All other trademarks, product names and brand names displayed on our website remain the property of their respective owners.

 

SECTION 7 - OPTIONAL TOOLS

 

From time to time, we may provide access to tools, features or services supplied by third parties as part of our website or Services. These tools are provided for your convenience, and we do not monitor, control or have any responsibility for their operation or content.

Any third-party tools are provided "as is" and "as available", without any warranties, representations or endorsements from us. We accept no liability for any loss or damage arising from your use of these optional third-party tools.

Your use of any optional third-party tools is entirely at your own discretion and risk. We recommend that you review the relevant terms and conditions and privacy policies of the third-party provider before using such tools.

We may introduce new features, tools or services from time to time. Unless otherwise stated, these will also form part of our Services and will be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or content for your convenience, including embedded features provided by third parties.

We do not control, endorse or accept responsibility for the content, accuracy, availability or practices of any third-party websites or services. If you choose to access a third-party website, you do so entirely at your own risk.

We are not responsible for any loss, damage or issues that may arise from your use of, or reliance upon, any third-party websites, products, services or content.

Before purchasing products or services from a third party or providing them with your personal information, we recommend that you read their terms and conditions and privacy policy carefully.

Any questions, complaints or claims relating to third-party products or services should be directed to the relevant third-party provider.




SECTION 9 - RELATIONSHIP WITH SHOPIFY

The Bedding Loft is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our Store are made directly with The Bedding Loft, not Shopify.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales, purchases or transactions between you and The Bedding Loft, including any injury, damage or loss arising from products or services purchased from us.

You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or relating to your purchases and transactions with The Bedding Loft.


SECTION 10 - PRIVACY POLICY

Your privacy is important to us.

Any personal information we collect through our Services is handled in accordance with our Privacy Policy, which explains how we collect, use, store and protect your personal information. By using our Services, you confirm that you have read and understood our Privacy Policy.

Our online store is powered by Shopify. As part of providing our Services, Shopify collects and processes certain personal information relating to your use of our website and your purchases. This information may also be shared with trusted third-party service providers where necessary to process payments, fulfil orders, provide customer support or improve our Services.

For more information about how we, Shopify and our service providers handle your personal information, please refer to our Privacy Policy and Shopify's Privacy Policy.



SECTION 11 - FEEDBACK

We always welcome your comments, suggestions, reviews and other feedback about our products and Services.

If you submit any ideas, suggestions, reviews, comments, photographs or other content ("Feedback") to us, you grant The Bedding Loft a worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, modify, display and distribute that Feedback for the purpose of operating, improving and promoting our Services, including in our marketing materials and on our website.

By submitting Feedback, you confirm that:

  • You own the content or have the necessary rights to share it.
  • Your Feedback is accurate to the best of your knowledge.
  • Your Feedback does not infringe the rights of any third party or breach any applicable law.
  • If you have received any incentive or reward for providing your Feedback, you have disclosed this where required.

We are under no obligation to:

  • Keep any Feedback confidential.
  • Pay compensation for any Feedback submitted.
  • Respond to every item of Feedback received.

We reserve the right, but are not obliged, to monitor, edit or remove any Feedback that we consider to be unlawful, misleading, abusive, offensive, defamatory, obscene, fraudulent or otherwise inappropriate, or which infringes the rights of any third party or breaches these Terms.

You must not submit Feedback that contains false information, impersonates another person, includes malicious software or otherwise interferes with the operation of our website or Services.

You remain solely responsible for any Feedback you submit.


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

While we make every effort to ensure that the information on our website is accurate and up to date, occasional errors, inaccuracies or omissions may occur. These may relate to product descriptions, pricing, promotions, offers, delivery charges, estimated delivery times or product availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to update or amend information on our website at any time without prior notice.

If an error affects an order you have already placed, we reserve the right to cancel or amend the order where necessary. If this happens, we will contact you as soon as possible using the details you provided and, where applicable, offer you the option to proceed with the corrected information or receive a full refund.

 

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms of Service.

You must not use our website or Services:

  • For any unlawful, fraudulent or malicious purpose.
  • To breach any applicable laws or regulations.
  • To infringe our intellectual property rights or those of any third party.
  • To harass, abuse, threaten, intimidate, defame or otherwise harm another person.
  • To submit false, misleading or inaccurate information.
  • To upload, post or transmit content that breaches these Terms.
  • To send unsolicited advertising, spam or other promotional material.
  • To impersonate another person or organisation.
  • To interfere with or disrupt the operation, security or availability of our website or Services.

In addition, you agree not to:

  • Upload or transmit viruses, malware or any other harmful code.
  • Copy, reproduce, distribute, resell or commercially exploit any part of our Services without our prior written permission.
  • Collect or attempt to collect personal information about other users without their consent.
  • Use automated systems, including bots, spiders, scrapers, AI agents or similar technologies, to access, monitor or extract data from our website without our prior written permission.
  • Attempt to bypass, disable or interfere with any security measures or access restrictions used to protect our website or Services.

We reserve the right to suspend or terminate access to our website or any customer account, without prior notice, where we reasonably believe these Terms have been breached.

 

SECTION 14 - AGENTS

 

14.1

This section ("Agent Terms") applies if you use, allow, enable or deploy an Agent to access, use or interact with our Services.

For the purposes of these Terms, an Agent means any software, application or service that performs autonomous or semi-autonomous actions on behalf of a person or organisation, without direct human supervision.

14.2

An Agent must not access, use or interact with our Services unless it clearly identifies itself at all times and operates in accordance with the requirements set out in Section 14.4.

An Agent must also cease accessing or interacting with our Services if we request that it does so.

14.3

We reserve the right to restrict, limit or prevent the access or use of our Services by any Agent, including through technical measures where appropriate.

14.4

Any Agent accessing our Services must:

  • Clearly identify itself as an Agent in all requests, including its name where technically possible.
  • Not conceal or misrepresent that it is an automated system.
  • Not imitate human behaviour or attempt to bypass systems designed to distinguish between human users and automated systems, including CAPTCHAs.
  • Respond truthfully where asked whether interactions are being carried out by a human or an automated system.
  • Not attempt to bypass, avoid or interfere with any measures we use to manage, restrict or control access to our Services.



SECTION 15 - TERMINATION

We reserve the right to suspend or terminate your access to our Services, or any part of them, at any time if we reasonably believe that you have breached these Terms of Service or where it is otherwise necessary to protect our business, customers or the operation of our website.

Termination of your access does not affect any rights, obligations or liabilities that arose before the date of termination.

The following sections will continue to apply after termination where relevant: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, together with any other provisions which by their nature are intended to survive termination.



SECTION 16 - DISCLAIMER OF WARRANTIES

The information provided on our website is for general information purposes only. While we make every reasonable effort to ensure that the information on our website is accurate and up to date, we do not guarantee that it will always be complete, accurate or free from errors.

Your use of our website and Services is at your own risk. To the fullest extent permitted by law, we accept no liability for any loss or damage arising from your reliance on information contained on our website.

Unless expressly stated otherwise, our website and Services are provided on an "as is" and "as available" basis. We do not guarantee that our website will always be available, uninterrupted, secure or free from errors or viruses.

Nothing in these Terms excludes or limits any rights or remedies that you may have under applicable consumer protection laws, including your statutory rights under the Consumer Rights Act 2015.



SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms of Service excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

To the fullest extent permitted by law, The Bedding Loft, together with our service providers and partners, shall not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of our website or Services, including but not limited to loss of profits, loss of revenue, loss of business, loss of data or any other financial loss.

We are not liable for any loss or damage arising from:

  • Your use of, or inability to use, our website or Services.
  • Any interruption, delay or temporary unavailability of our website.
  • Errors, inaccuracies or omissions in website content.
  • Events beyond our reasonable control.

Our total liability to you in connection with any order or use of our Services shall not exceed the amount you paid for the relevant product or service, except where a greater liability is required by applicable law.



SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless The Bedding Loft, Shopify and our service providers, affiliates, contractors and licensors against any losses, claims, liabilities, damages, costs or expenses (including reasonable legal costs) arising from:

  • Your breach of these Terms of Service or any policies referred to within them.
  • Your breach of any applicable law or the rights of a third party.
  • Your misuse of our website or Services.

Where an indemnifiable claim arises, we will notify you as soon as reasonably practicable. You agree to cooperate with us in responding to or defending any such claim where reasonably requested.



SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable by a court or other competent authority, that provision will be deemed to be removed only to the extent necessary.

The remaining provisions of these Terms of Service will continue in full force and effect and will not be affected by the removal or invalidity of any individual provision.



SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we choose not to exercise or enforce any right or provision of these Terms of Service, this does not mean that we have waived that right or provision.

These Terms of Service, together with any policies and notices published on our website, constitute the entire agreement between you and The Bedding Loft regarding your use of our Services. They replace any previous agreements, communications or understandings, whether written or verbal, relating to your use of our website or Services.

If any part of these Terms is found to be ambiguous, it will not be interpreted against either party solely because that party drafted the Terms.


SECTION 21 - ASSIGNMENT

You may not transfer, assign or delegate any of your rights or obligations under these Terms of Service without our prior written consent.

We may transfer or assign our rights and obligations under these Terms of Service where reasonably necessary, including in connection with the sale, transfer or restructuring of our business. Any such transfer will not affect your statutory rights.


SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide our Services shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms of Service or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.


SECTION 23 - HEADINGS
The headings used in these Terms of Service are provided for convenience only. They do not affect the interpretation or meaning of any provision of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

The most up-to-date version of these Terms of Service will always be available on this page.

We may update, amend or replace these Terms of Service from time to time to reflect changes to our business, legal requirements or the Services we provide.

Where required by law, we will notify you of any material changes. Any updated Terms will take effect from the date they are published or from the date stated in the notice.

By continuing to access or use our website and Services after any changes become effective, you agree to be bound by the revised Terms of Service.



SECTION 25 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us using the details below.

The Bedding Loft

📧 thebeddingloftuk@gmail.com