Refund policy

We hope you'll love your purchase from The Bedding Loft, but we understand that sometimes things aren't quite right.

If you are not completely satisfied, you can request a return within 14 days of receiving your order.

Eligibility for Returns

For most online purchases, a return request must be made within 14 days of delivery. Once you have notified us and it has been approved, items should be returned within 7 days through a tracked service.

To help us process your return, please:

Provide your order number or proof purchased
Items must be unused, unopened and in their original packaging
Return request must be made within 14 days of delivery
Once return has been approved, items should be returned within 7 days using a tracked service
All products returned must be in a re-saleable condition

Returns sent without prior authorisation may not be accepted.

How to Start a Return

To request a return, please contact us at:

📧hello@thebeddingloft.co.uk

Please include:

Your order number
Your full name
The item or items you wish to return
The reason for your return

If your return is approved, we'll provide the appropriate return instructions and return address.

Please do not return items without contacting us first. Contacting us first ensures your return reaches the correct location and can be precessed without unnecessary delays.

Return Postage

If you are returning an item because you have changed your mind:

You are responsible for the direct cost of returning the item
We recommend using a tracked postal service and keeping your proof of postage. We are unable to accept responsibility for items lost during return transit.

If an item is fault, damaged, not as described or supplied incorrectly please see section below.

Please contact us before arranging a return so we can provide the appropriate instructions.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is faulty, damaged or incorrect, please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging where applicable

We'll assess the issue promptly and, where appropriate, arrange a replacement, exchange, refund or another suitable resolution in accordance with your statutory rights.

Non-Returnable Items

Unless faulty or not as described, we cannot accept returns of:

Personalised products
Made-to-order items
Items that have been used
Products returned without their original packaging

This does not affect your statutory rights under UK consumer law.

Bedding & Hygiene Products

For hygiene reasons, bedding and similar home textiles can only be returned if they are:

Unused
Unwashed
In their original sealed packaging where applicable
In a re-saleable condition

Please do not write on, tape or attach labels directly to the product packaging, as this may make the item unsuitable for resale.

Order Cancellations

We aim to process orders quickly to ensure prompt dispatch.

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we'll do our best to cancel it.

If your order has already been dispatched, you'll need to follow our returns procedure after delivery.

We reserve the right to cancel an order before dispatch where:

An item becomes unavailable
A pricing error has occurred
Payment cannot be authorised
Circumstances beyond our reasonable control prevent fulfilment

Should this happen, you'll be notified as soon as possible and receive a full refund.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved:

Your refund will be processed to your original payment method.
Please allow 5–10 working days for your bank or card provider to process the refund.

Original delivery charges are only refundable where required by UK consumer law or where the item is faulty or supplied in error.