FREQUENTLY ASKED QUESTIONS
How Can We Help? ♡
From placing your order to delivery day and everything in between, we've gathered together answers to some of the questions you might have when shopping with The Bedding Loft.
Ordering & Payment
Questions about placing, changing or cancelling your order.
VIEW QUESTIONS ↓Delivery
Delivery charges, tracking, timings and split parcels.
VIEW QUESTIONS ↓Returns & Refunds
Returns, damaged items, cancellations and refunds.
VIEW QUESTIONS ↓Products & Bedding
Product information, bedding sets, sizing and care.
VIEW QUESTIONS ↓Stock & Availability
Sold-out products, availability and returning favourites.
VIEW QUESTIONS ↓
Can't find what you're looking for? ♡
Don't worry — you'll find details on how to contact us at the
bottom of this page and we'll be happy to help.
SHOPPING WITH US
Ordering & Payment ♡
A few helpful answers about placing your order and what happens once you've checked out.
How do I know my order has been placed successfully?
Once your order has been successfully placed, you should receive an order confirmation using the contact details provided at checkout.
If you think you've placed an order but haven't received confirmation, please check your spam or junk folder first. If you're still unsure, contact us and we'll be happy to check.
Can I change my order after I've placed it?
We aim to process orders quickly, so please contact us as soon as possible if you need to make a change.
We'll do our best to help where possible, but once an order has been processed or dispatched we may not be able to make changes.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible.
If it hasn't yet been processed or dispatched, we'll do our best to cancel it. If it's already on its way, you'll need to follow the applicable returns procedure after delivery.
You can find more information on our Returns & Refunds page .
What payment methods do you accept?
The payment methods currently available for your order are displayed securely at checkout.
Simply choose from the available options when you're ready to complete your purchase.
Is my payment information secure?
Payments are processed securely through the payment options available at checkout. The Bedding Loft does not receive or store your full card details.
I've entered the wrong delivery address. What should I do?
Please contact us as soon as possible if you notice an error in your delivery details.
If your order hasn't yet been processed or dispatched, we'll do our best to help. Once an order has entered the dispatch process, however, it may not be possible to change the address.
Spotted a mistake after ordering? ♡
The sooner you contact us, the better chance we have of helping
before your order enters the dispatch process.
ON ITS WAY
Delivery ♡
From delivery charges to tracking and separate parcels, here's what to expect once your order is on its way.
Where do you deliver?
We currently deliver to UK addresses.
How much is delivery?
Delivery charges are calculated at checkout based on your order.
We offer free UK delivery on orders over £50. Standard delivery charges apply below this value.
How long will my order take to arrive?
Estimated delivery times are provided where possible. Processing and delivery times can vary depending on stock availability, supplier dispatch times and the items ordered.
Delivery estimates are provided as a guide rather than a guaranteed delivery date.
Will I receive tracking information?
Once your order has been dispatched, tracking information will be provided where available.
If your order is being sent in more than one parcel, you may receive separate tracking details for each parcel.
Why has only part of my order arrived?
Don't worry — this can be completely normal. If you've ordered more than one item, your products may sometimes be dispatched separately.
This means parcels can arrive on different days or even be delivered by different couriers. If only part of your order has arrived, the remaining items may still be on their way.
Which courier will deliver my order?
We use a range of delivery couriers. The courier used can vary depending on the products ordered, the supplier and your delivery location.
What should I do if my order hasn't arrived?
Occasionally deliveries can take a little longer because of courier delays, supplier delays, adverse weather, bank holidays or other circumstances outside our control.
If your order hasn't arrived within a reasonable time, please contact us with your order number and we'll look into it for you.
Looking for more delivery information? ♡
We've put everything together on our dedicated Delivery Information page.
RETURNS MADE SIMPLE
Returns & Refunds ♡
Need to send something back or received an item that isn't quite right? Here are the answers to some of our most common returns questions.
How long do I have to request a return?
For most eligible online purchases, please contact us to request a return within 14 days of receiving your order.
Once your return has been approved, the item should be returned within 7 days using a tracked service.
How do I start a return?
Please contact us before sending anything back. Include your order number, full name, the item or items you'd like to return and the reason for your return.
If your return is approved, we'll provide the appropriate return instructions and return address.
Please don't send items back without contacting us first, as returns sent without prior authorisation may not be accepted.
Do I have to pay for return postage?
If you're returning an eligible item because you've changed your mind, you're responsible for the direct cost of returning it.
We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
If an item is faulty, damaged, not as described or supplied incorrectly, please contact us before arranging a return so we can provide the appropriate instructions.
What if my item arrives faulty, damaged or incorrect?
Please inspect your order when it arrives. If something is faulty, damaged or incorrect, contact us within 48 hours of delivery.
Please include your order number, a description of the issue, clear photographs of the item and photographs of the packaging where applicable.
We'll assess the issue and, where appropriate, arrange a replacement, exchange, refund or another suitable resolution in accordance with your statutory rights.
Can I return bedding after opening or using it?
For hygiene reasons, bedding and similar home textiles being returned because you've changed your mind must meet the applicable return conditions.
They should be unused, unwashed, in their original sealed packaging where applicable and in a resaleable condition.
Please don't write on, tape or attach postage labels directly to the product packaging.
Are there any items that can't be returned?
Unless faulty or not as described, we cannot normally accept returns of personalised products, made-to-order items, items that have been used or products returned without their original packaging.
This does not affect your statutory rights under UK consumer law.
How long will my refund take?
Once your returned item has been received and inspected, we'll let you know the outcome.
If your refund is approved, it will be processed back to your original payment method.
After the refund has been processed, please allow 5–10 working days for your bank or card provider to complete the refund to your account.
Need the full returns information? ♡
Our dedicated Returns & Refunds page explains the complete process,
return conditions, cancellations and refunds.
FIND YOUR PERFECT MATCH
Products & Bedding ♡
From duvet set contents and sizing to fabrics, colours and care, here's a little help with choosing the right products for your home.
What is included in a duvet cover set?
What's included can vary depending on the product, brand and size selected.
Please check the individual product description and Product Details before ordering, where we'll provide the relevant information about what's included with that particular set.
How do I know which bedding size I need?
Always check the size of your duvet, mattress or bed before ordering rather than relying on appearance alone.
Available sizes are shown on each product page. Product dimensions are also provided where available to help you choose the most suitable option.
What materials are your bedding made from?
Our range includes products made from a variety of fabrics, including cotton, polycotton, polyester, brushed cotton, microfibre and other materials depending on the product.
Check the Product Details on the individual product page for the exact fabric composition before ordering.
How should I care for my bedding or home textiles?
Care requirements vary between products and fabrics, so please follow the care information supplied for the individual item.
Where care information has been provided to us, you'll also find it within the Product Details on the relevant product page.
Will the colour look exactly the same as it does on my screen?
We aim to show product colours as accurately as possible, but colours can appear slightly different depending on your screen, device settings, lighting and the photography used.
Product images should therefore be treated as a close representation of the item's appearance rather than an exact colour match on every screen.
Do you sell matching or coordinating items?
Some of our ranges include coordinating products such as curtains, cushions, throws, bedspreads or other home accessories.
Where coordinating items are available, you may see them displayed alongside the product or elsewhere within the relevant collection.
Do you only sell bedding?
Not at all! Despite the name, The Bedding Loft has grown beyond the bedroom.
Alongside bedding, you can explore curtains, cushions, throws, bathroom products, kitchen and dining pieces and other home accessories — with our range continuing to grow.
Not sure whether something is right for you? ♡
Have a look through the product description and Product Details
first, and if there's something you still need to know, just get
in touch with us before ordering.
FOUND SOMETHING YOU LOVE?
Stock & Availability ♡
Our collections are always changing, so here's what you need to know about product availability and sold-out favourites.
Is everything shown on your website in stock?
Product availability can change, particularly as many of our collections include products and sizes from a range of different brands and suppliers.
We aim to keep the availability shown on our website as up to date as possible.
Why is one size available but another sold out?
Each size or variation can have its own stock availability, so it's possible for one size of a product to be available while another is sold out.
The options currently available to purchase will be shown on the individual product page.
Will a sold-out product come back into stock?
Some products may become available again, while others may be seasonal, discontinued or no longer available from the supplier.
Because of this, we're not always able to guarantee whether or when a particular product will return.
Can I ask you to check whether a product will be available again?
Of course. If there's a particular product, colour or size you're looking for, you're welcome to contact us.
Where possible, we'll check the information available to us, although we may not always be able to provide a confirmed restock date.
Do you add new products regularly?
Yes — we're continuing to grow The Bedding Loft and add new products, designs and collections across bedding and the home.
It's worth checking back regularly to see what's new.
Seen something you love that's unavailable? ♡
Feel free to get in touch with the product name, colour and size
you're looking for and we'll see what information we can find for you.
WE'RE HERE TO HELP
Still Need a Little Help? ♡
Couldn't find the answer you were looking for? No problem. Send us a message and we'll be happy to help with your order, delivery, return or product question.
Or email us directly at hello@thebeddingloft.co.uk
The Bedding Loft ♡ Making your home feel a little more you.